Warranty Services

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Body Camera Warranty

In the event that a i-PRO security product has a defect in material or workmanship, i-PRO will exchange or repair the non-functioning unit, with a new or functioning refurbished product, free of charge, provided the failure occurs within the standard or extended warranty period (determined from the original date of purchase with an invoice or purchase receipt) or measured from the date of manufacture.

To initiate service under the extended warranty, the user calls i-PRO Technical Support at 1-877-272-6166.

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Wireless Mic Extended Warranty

Arbitrator Wireless Microphone Extended Warranty provides up to an additional four years of standard warranty coverage beyond the standard one-year limited warranty that comes with all Arbitrator 360°™ Wireless Microphones. It also allows the organization to align an Arbitrator system warranty with the wireless microphone kit warranty.

The extended warranty covers all the system components in the same manner as the standard warranty, but for one, two, three or four years more, depending on the plan selected. Coverage is for failures due to defects in materials or workmanship that occur during normal use. All system components are covered under the extended warranty, except consumable items.

To initiate service under the extended warranty, the user calls Panasonic Technical Support at 1-877-272-6166.

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Vehicle Camera Standard Warranty

Every i-PRO Arbitrator 360°™ HD comes standard with a three-year limited warranty. An Arbitrator 360° HD Extended Warranty provides additional years of coverage. The Extended Warranty prolongs coverage with the same renowned Panasonic services, making it easy to keep Arbitrator 360° HD units in the field longer.

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Vehicle Camera Extended Warranty

The extended warranty covers all of the system components in the same manner as the standard warranty, depending on the plan selected. Coverage is for failures due to defects in materials or workmanship that occur during normal use. All system components are covered under the extended warranty, except consumable items. For added coverage beyond the standard and extended warranties, see Protection Plus.

To initiate service under the extended warranty, call Arbitrator Technical Support 1-877-272-6166.

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Vehicle Camera Protection Plus

All system components, except consumable items, are covered by Protection Plus. Consumable items include security key, camera cap, mounting pads, etc. The program covers up to one major failure per unit, per year, for the VPU, control panel and camera. When necessary, i-PRO will repair or replace the unit with a model of equal or greater value.

If an Arbitrator is accidentally damaged, call Technical Support 1-877-272-6166. The Arbitrator Services team will assess the damage and arrange for the next-business-day delivery (within the United States) of a replacement component at no charge.

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